Services

welcome to enjoy our services

Perfect service system and advanced service awareness make our customers feel at ease.

Sleek electric bike parked on a city pavement at night, showcasing urban lifestyle.
Long-term operation strategy
We keep good quality and competitive price to ensure our customers’ benefit ; We cherish every cooperation opportunity and take it seriously
couple, girl, boy, man, lady, park, electric bikes, electric, e-bike, bicycle, transport, electric bikes, e-bike, e-bike, e-bike, e-bike, e-bike
Payment Methods
T/T 30% as deposit, and 70% before delivery. We’ll show you the photos of the products and packages before you pay the balance. Samples is 100% payment before production.
Hands exchanging cardboard boxes during an outdoor delivery scene.
Sample strategy
Base on your destination port , then we will help you check the shipping cost and suggest suitable delivery way to you.
bikes, bicycles, wheel, e-bike, vehicle, cycling, fitness, activity, leisure, cyclists, active, mountain bike, e-bike, e-bike, e-bike, e-bike, e-bike
Accessories Service
We provide E-bike spare parts and peripheral products，such as Cycling Helmets，gloves , water bottles ans so on.

Warranty policy

If the product defect is caused by Ebike-motion’s material or workmanship problems, Ebike-motion will provide a 1:1 parts replacement service.

  • 12 months warranty for electrical parts due to quality issues: motor, controller, speed sensor, display, charger and battery;
  • 6 months warranty for mechanical parts due to quality issues: handlebar,stem, rim, frame, seat post, etc
  • No warranty for quick-wear parts: tire, brake pads, disc, bearings, pedal, etc.

Packing and transportation

Different E-bikes have different sizes. We will optimize the packing combination as much as possible to save space while ensuring sturdiness.

  • We can recommend a suitable freight forwarder for you, or deliver the goods to the freight forwarder designated by the customer.
  • We will recommend the most optimized packing service based on your order to save shipping costs.
  • The packaging materials we use all meet the environmental requirements of the importing country