Services
welcome to enjoy our services
Perfect service system and advanced service awareness make our customers feel at ease.
Long-term operation strategy
We keep good quality and competitive price to ensure our customers’ benefit ; We cherish every cooperation opportunity and take it seriously
Payment Methods
T/T 30% as deposit, and 70% before delivery. We’ll show you the photos of the products and packages before you pay the balance. Samples is 100% payment before production.
Sample strategy
Base on your destination port , then we will help you check the shipping cost and suggest suitable delivery way to you.
Accessories Service
We provide E-bike spare parts and peripheral products,such as Cycling Helmets,gloves , water bottles ans so on.
Warranty policy
If the product defect is caused by Ebike-motion’s material or workmanship problems, Ebike-motion will provide a 1:1 parts replacement service.
- 12 months warranty for electrical parts due to quality issues: motor, controller, speed sensor, display, charger and battery;
- 6 months warranty for mechanical parts due to quality issues: handlebar,stem, rim, frame, seat post, etc
- No warranty for quick-wear parts: tire, brake pads, disc, bearings, pedal, etc.
Packing and transportation
Different E-bikes have different sizes. We will optimize the packing combination as much as possible to save space while ensuring sturdiness.
- We can recommend a suitable freight forwarder for you, or deliver the goods to the freight forwarder designated by the customer.
- We will recommend the most optimized packing service based on your order to save shipping costs.
- The packaging materials we use all meet the environmental requirements of the importing country